FAQ

 

How long will it take for my order to be dispatched?
Orders are dispatched Monday-Friday with a cut-off time of 2pm.

What postage method do you use?
Our standard FREE postage is RM48 which takes approximately 2 working days from dispatch to delivery.
Express postage is also available at checkout at a small extra cost. We use RM24 which takes approximately 1 working day from dispatch to delivery.

How do I get a refund?
Please contact us if you wish to return your order and post your goods back to the address provided on your paperwork. Please include your full name, order number and reason for return. Items should be returned within 30 days of delivery, unworn and with their original packaging. We aim to refund on the same working day and return postage is not refundable unless we are at fault and in this case we will refund the postage cost along with your refund.

 

What types of products does Simply Joshimo offer?
A: Simply Joshimo offers a wide range of luxurious tights, stockings, leggings, and lingerie. Our products are known for their durability, comfort, and stylish designs.

Are Simply Joshimo products true to size?
A: Yes, our products are designed to be true to size. Feel free to contact our customer service team for more assistance.

How do I care for my Simply Joshimo tights, stockings, leggings, and lingerie?
A: To ensure the longevity of your Simply Joshimo products, we recommend hand washing them with mild detergent and cold water. Avoid wringing or twisting the fabric. Lay flat to dry or hang in a shaded area. Avoid direct sunlight and heat.

What materials are used in Simply Joshimo products?
A: Our products are made from high-quality materials such as nylon, spandex, lace, and cotton blends. Each material is carefully selected to provide maximum comfort, durability, and a luxurious feel.

Do you offer international shipping?
A: Yes, Simply Joshimo ships internationally using a tracked service. While this option is little expensive, it ensures safe and secure delivery of your order. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.


How long will it take to receive my order?
A: If you place your order Monday-Friday, before 2pm we guarantee it will be dispatched the same day. If we receive your order after 2pm it will be dispatched on the next working day. At peak periods please allow extra time where possible.
Delivery times vary based on your location:
• Standard Delivery (Free): 2-3 business days within the UK.
• Express Delivery: 1-2 business days within the UK for a small additional cost.
• International Delivery: 5-10 business days using a tracked service.

What is your return and exchange policy?
A: We offer a 30-day return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached. Please visit our Return Policy page for more information.

What payment methods do you accept?
A: We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, GPay, Union Pay and Apple Pay. All transactions are securely processed to ensure your information is safe.

How can I contact Simply Joshimo customer service?
A: You can reach our customer service team by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

Do you offer gift cards?
A: No, we are currently not offering gift cards. However, our team is continuously working to bring the best possible shopping experience to our customer.

Can I make changes to my order after it has been placed?
A: If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, if your order has already been dispatched, we will be unable to make any changes.

Are Simply Joshimo products suitable for sensitive skin?
A: Our products are made from high-quality, skin-friendly materials.

Can I find Simply Joshimo products in physical stores?
A: Currently, Simply Joshimo products are exclusively available online through our website.